Training 1
This training intends to increase the capacity of tourism operators to identify what leads to good customer service.  By the end of the training, the participants will be able to:  clarify the need for effective customer service, understand the importance of personal presentation and first impressions for customers, develop effective communication between customers, analyze potential customer expectations, demonstrate communication and telephone skills, practise good time management skills and explain what and how to manage/eliminate stress.  Course content should include: introduction to customer service, analysis of target customers, telephone/internet customer service, dealing with difficult customers, time management strategies and managing stress.
Delivery:  Design two full days of training for each group of six (6) groups
Total number of days of trainings is 12.  Number of participants in each group: 15-20
Tenders close: 27 March 2012 at 5pm (Samoa time)

1 Trainer
The Samoa Institute of Accountants requested this training to enhance the capacity of its members to the New Clarity International Auditing Standards. The objectives of the training include: understanding the framework surrounding the changes to the new auditing standards; understanding the impacts of these standards on the auditing practices; implementing these into the auditing work practices; developing practical and compliant processes for implementation to current work practices and training others on implementation and application of the new auditing standards. 
Design: 2 full days for two different groups
Tender closes 5pm, 5 March 2012(Samoa time)

1 Trainer
SUNGO requested this training to enhance the capacity of NGOs in making and developing policies for civil society organizations. Training objectives include: identifying the key reasons for developing organizational policies, understanding legal framework for organizational policing, identifying the aspects and implications of policy development, understanding the difference between a policy and an operational procedure and writing an effective policy for an organization.
Design: 2 full days & 3 half days
Tender closes 5pm, 13 March 2012(Samoa time)

1 Trainer
This training is designed to enhance skills of staff of NGOs in file management, maintenance of computers, advance computer programmes mainly word and excel for administration purposes, communications skills both in email and internet. Objectives of the training include: undertake effective computer maintenance, apply sound file management systems to ensure records are kept properly, employ email as an effective communications tool, use distribution lists and archiving of messages, use the internet in an effective way to research information.
Design: 2 full days & 3 half days
Tender closes 5pm, 16 April 2012(Samoa time)

1 Trainer
This training intends to capacity build members of NGOs in office management and practices. Objectives include: understanding principles of good office management; identify principles of good customer service and be able to implement; handle all types of correspondences; use key items of office equipment such as computers, scanners and copiers and care for them; create a suitable and efficient filing system; conducting meetings procedures and recording minutes; possess sufficient basic computer skills to manage email, file management, basic word processing and archiving; prioritize work schedules and time management.
Design: 10 half days
Tender closes 5pm, 22 February 2012(Samoa time)

1 Trainer
The Samoa Chamber of Commerce requested this training to enhance the capacity and skills of its members in strategic marketing & sales. Objectives include: define and understand the Strategic Marketing framework of a business organization, and design a basic one if it doesn’t exist; identify their businesses positioning in the marketplace in order to develop a more focused approach to their marketing and sales efforts; manage a practical framework for controlling marketing communication programs, design, build and execute strategic marketing and sales plan, tailored from best practices and tools, to sustain a competitive market advantage; assess and examine all aspects of strategic challenges facing the business in the marketplace, and conditions of current marketing and sales plans; draw up a budget for marketing and sales programs, and perform on a budget for results basis; manage a practical framework for controlling marketing communication programs, to initiate, service and close a sale/deal.
Design: 5 half days
Tender closes 5pm, 13 February 2012(Samoa time)

1 Trainer
The Ministry of Natural Resources & Environment requested this training to up skill its employees in the field of Regulation Enforcement and Compliance. This is due to the increasing trend of new developments in Samoa and there is a need to ensure that they comply with relevant legislations that aim to protect the environment in which they will be built in. Objectives include: understand the foundations of regulation and its basic principles; apply the regulatory process and implement the various regulatory measures available to ensure compliance; apply the types of budgetary support, analytic support, and authorization required to run effective risk-control, problem solving or compliance-management operations; identify forms of discretion recognized and exercised at different levels of the organization; implement effective enforcement and compliance actions appropriate to the situation and be able to use professional judgments on the potential result of their actions.
Design: 5 days
Tender closes 5pm, 16 January 2012(Samoa time)

1 Trainer
This training is requested by The Samoa Chamber of Commerce to equip its members to plan ahead for risks of natural disasters to their businesses. By the end of the training, the participants should be able to: Carry out a risk assessment of the likelihood and severity of potential problems and natural disasters; Prepare mitigation and adaptation plan following the risk assessment for their properties and businesses; and create a very basic emergency plans for their buildings and businesses.
Design: 5 half days
Tender closes 5pm, 9 January 2012(Samoa time)

1 Trainer
This training is requested by the Samoa Chamber of Commerce to capacity build its members in credit management and debt recovery. By the end of the training participants should be able to: conduct confidential credit assessments/ratings on sample debtors: identify and explain legal processes in debt collection, draw implications for businesses on bad debts, and demonstrate positive credit management that will improves customer relations.
Design: 5 half days
Tender closes 5pm, 5 March 2012(Samoa time)

1 Trainer
This training is requested by the Ministry of Commerce, Industry & Labour to enhance skills of the MCIL RCIP staff in managing different Intellectual Property Registers and adequate enforcement of Intellectual Property rights. By the end of this training, participants should be able to investigate adequate IP rights; identify the use of modern technology to enforce IP rights; create and manage IP rights and the IP that they own; categorize International Agreements/Treaty such as the Berne Convention of the WIPO and TRIPs Agreement; carry out trainings and awareness programmes for the business community, education sector and agriculture.
Design: 2 full days & 3 half days
Tender closes 5pm, 13 February 2012 (Samoa time)

1 Trainer
The Public Service Commission requested this training to improve the skills of the public servants to design, implement and evaluate public policy, including the roles played by politics, evidence and rationality in the decision-making process. By the end of the training the participants should be able to: identify critical conceptual policy problems, generate policy alternatives and provide effective advice to decision-makers; identify economic evaluation (cost-effectiveness analysis, cost benefit analysis and impact evaluation) as a critical tool for policy analysis; implement policy tools for pursuing an effective and efficient public service and write good, practical and enforceable policies for sound decision making.
Design: 10 half days
Tender closes 5pm, 9 January 2012(Samoa time)